Reference

Terms and Conditions for Your Ace 55 Account

These terms govern how your account works on Ace 55 — from how you register and fund your wallet with bKash, Nagad, or Rocket, to how withdrawals are processed and disputes are handled.

Account eligibility rulesbKash, Nagad, Rocket wallet termsWithdrawal and verification policyAccount security obligationsJurisdiction-dependent access

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What These Terms Cover and How They Apply

Ace 55 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account on Ace 55, you agree to these terms in full. They apply to every action you take on the platform — logging in, depositing via bKash or Nagad, placing a wager, and requesting a withdrawal to your Rocket wallet. We may update

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these terms at any time; continued use of your account after a change means you accept the revised version. Access to Ace 55 and its features depends on your local law and the eligible regions we serve — if your jurisdiction restricts online gaming, it is
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your responsibility to check before you play. Your account is personal and non-transferable. Sharing login credentials or allowing another person to operate your account is a breach of these terms and may result in account suspension. All funds held in your account wallet belong to you
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but are subject to verification before withdrawal. We reserve the right to request identity documents or payment confirmation at any stage. Disputes are handled through our support channel; we aim to respond and resolve within the timeframe stated in the support section below.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS QUERIES CONTACT

How to Reach Us About These Terms

If any part of these terms is unclear, or you need to raise a concern about your account, wallet transaction, or a decision we have made, our support team is the right first contact. Reach us through the channels below and give your registered mobile number so we can pull up your account quickly.

Team online

Live Chat

Available directly from the Ace 55 lobby. Start a chat session and select Account and Terms from the topic list.

Email Support

Send your query to our support address with your registered number and a short description of the issue.

Account Help Centre

Find answers on account verification, wallet linking, and withdrawal steps in our on-site help section.

HOW WE HANDLE YOUR ACCOUNT

Account Security, Data, and Your Rights

We take the security of your account and wallet seriously. Your login is protected by OTP verification tied to your registered mobile number — no one can access your account without that confirmation step. If you suspect unauthorised access, contact support immediately and we will freeze the account while we investigate.

Data Retention

We hold your account data for as long as your account is active and for the period required under applicable law. You may request a summary of what we hold at any time through support.

Cookie Use

Our site uses functional and analytics cookies. Functional cookies keep your session active; analytics cookies help us improve lobby performance. You can manage cookie preferences in your browser settings.

Account Changes

To update your registered mobile number, email address, or linked wallet, open a support request with identity confirmation. Changes take effect after verification is complete.

Requesting Deletion

You may request account closure and data deletion through our support channel. Pending withdrawals must clear before closure is finalised, and legal retention periods apply.

Common Questions About These Terms

Below are the questions we hear most often about how these terms work in practice — covering your account rights, wallet rules, and what to do if something goes wrong.

These terms apply to anyone who opens and uses an Ace 55 account. Access depends on your local law and the eligible regions we support — check your jurisdiction before you register.

We may update these terms at any time. We will flag significant changes in the platform or by message to your registered number. Continued use of your account after a change counts as acceptance.

Depending on the breach, we may suspend or close your account. Any balance subject to a policy violation may be withheld pending investigation. Contact support if you believe a decision was made in error.

Raise a dispute through live chat or email with your transaction reference and registered mobile number. We review wallet records for bKash, Nagad, and Rocket transactions and aim to respond promptly.

No. Your account is strictly personal and non-transferable. Allowing another person to access or operate your account breaches these terms and may result in immediate suspension.

Contact support to request account closure. Outstanding withdrawals must clear first. Once closed, we retain data only for the period required by applicable law, then delete it on request.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms and Conditions for Your Ace 55 Account

How to Reach Us About These Terms

Live Chat

Email Support

Account Help Centre

Account Security, Data, and Your Rights

Data Retention

Cookie Use

Account Changes

Requesting Deletion

Common Questions About These Terms

01 Who do these terms apply to?

02 Can Ace 55 change these terms without notice?

03 What happens if I breach these terms?

04 How do I dispute a transaction on my account?

05 Can someone else use my account?

06 How do I close my account and request data deletion?

Terms & Conditions

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