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How Ace 55 Handles Your Personal Information

Your privacy matters to us. This policy covers what data we collect when you use your Ace 55 account, how we store it, and what rights you have — including how to request changes or deletion.

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Ace 55 How Ace 55 Handles Your Personal Information
PRIVACY CONTACT

Reach Us About Your Data

If you have a question about your personal data, want to request a copy, or need to report a concern, our support team handles privacy requests directly. Reach out through any of the channels below and mention your account details so we can locate your records quickly.

Live Chat Start a chat from your account dashboard. Our team can handle data access and deletion requests directly through the chat window.
Email Support Send your privacy request to our support address. Include your registered mobile number and the nature of your request for a faster response.
Help Centre Visit the Help section inside your account for step-by-step instructions on downloading your data or submitting a formal privacy request.
DATA SECURITY

How We Protect and Manage Your Information

We use SSL encryption on all account pages and payment flows. Your session data is tied to your device login, and any new device access triggers a verification step before your account opens. We keep your data only as long as required by applicable law or as needed to resolve disputes.

Encrypted Connections

Every page on your account — from login to withdrawal — runs over SSL. Your bKash, Nagad, and Rocket transaction data moves through encrypted channels only.

Account Verification

New device logins require OTP confirmation to your registered number before access is granted. This limits unauthorised entry even if your password is compromised.

Data Retention Policy

We hold your account records for the period required under applicable law. Once that period ends, personal data is deleted or anonymised from our systems.

Your Right to Access

You can request a full copy of the data we hold on your account at any time. Submit the request via live chat or email and we will respond within the timeframe required by law.

Common Questions About Your Data

Here are the questions we hear most often about how your information is handled on this platform.

We collect your name, contact number, and payment details — including references from bKash, Nagad, or Rocket transactions. We also log device and session data to secure your account.

We share data only with payment processors like bKash, Nagad, and Rocket to complete your transactions, and with authorities where required by law. We do not sell your data.

Contact our support team via live chat or email with your registered number. We will locate your records and provide a copy within the timeframe required under applicable law.

Yes. Submit a deletion request through live chat or email. We will process it subject to any legal retention obligations that apply in your jurisdiction.

Your bKash, Nagad, and Rocket transaction references are stored in encrypted form. We never store your wallet PIN or full credentials — only the reference needed to reconcile your balance.

Your personal data is retained for the period required by applicable law, then deleted or anonymised. You can request confirmation of deletion after the retention period ends.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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